1. Introduction

Soohright Moving & Storage is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the data practices described in this policy.

2. Information Collected

We collect various types of personal information when you engage with our services, such as name, email address, phone number, and payment details. We gather this information to facilitate your moving experience.

3. How Data is Used

Your personal information is used to provide moving services, communicate with you regarding your bookings, process transactions, and improve our services. We may also use your information to send promotional materials, but only if you've opted in to receive it.

4. Data Sharing

We do not sell or rent your personal information to third parties. We may share information with service providers who assist in our operations, such as payment processors or marketing firms, under strict confidentiality agreements.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or unless you request its deletion.

7. User Rights

You have the right to access, correct, or delete your personal information at any time. You may also withdraw your consent for marketing communications by following the unsubscribe instructions included in the emails.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected the personal information of a child, we will take steps to delete that information.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or contacting you directly.

11. Contact Information

For any inquiries regarding this Privacy Policy, please contact us at Soohright Moving & Storage, 8100 Cameron Rd #D102, Austin, TX, 78754. Phone: +1 512-892-6243; Email: bezborodko1201@outlook.com.

1. What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us enhance your browsing experience by remembering your preferences and enhancing the interactive elements of our site.

2. Types of Cookies Used

- Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They enable basic functions like page navigation.

- Analytics Cookies: We use these cookies to collect information about how visitors use our website, helping us improve its functionality and user experience.

- Functional Cookies: These cookies allow the website to remember choices you make, such as your preferred language or region.

- Marketing Cookies: We use these cookies to track the effectiveness of our advertising efforts and to show you relevant ads based on your interests.

3. Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies from analytics or advertising partners. These cookies help us understand user behavior and deliver targeted advertisements that may interest you.

4. Managing Cookies

Most web browsers allow you to manage cookie preferences. You can choose to block cookies or be alerted when cookies are being sent. However, disabling cookies may affect your experience on our site. Refer to your browser's help section for instructions on how to manage cookies.

5. Policy Changes

We reserve the right to update this Cookie Policy at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Information

If you have any questions about this Cookie Policy, please contact us at Soohright Moving & Storage, 8100 Cameron Rd #D102, Austin, TX, 78754. Phone: +1 512-892-6243; Email: bezborodko1201@outlook.com.

Terms of Service for Soohright Moving & Storage

Effective Date: January 1, 2025

1. Acceptance of Terms

By accessing or using the services provided by Soohright Moving & Storage, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Description of Services

Soohright Moving & Storage provides professional moving services as described on this website. Service offerings, pricing, and availability are subject to change at our discretion without prior notice. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Eligibility

You must be at least 18 years of age to engage our services. By requesting a service, you represent and warrant that you meet this requirement and have the legal authority to enter into a binding agreement.

4. Appointments and Scheduling

Appointments are scheduled based on availability. We make reasonable efforts to accommodate your preferred date and time. Please arrive on time or provide notice if you need to reschedule. We reserve the right to charge a fee for missed appointments or late cancellations.

5. Pricing and Payment

All prices are quoted in US dollars unless otherwise stated. Payment is due upon completion of services unless alternative arrangements have been agreed in writing. We accept major credit and debit cards, cash, and select digital payment methods. Prices are subject to change without notice and do not include applicable taxes unless stated.

6. Customer Responsibilities

You agree to provide accurate information when booking services, cooperate with our team during service delivery, and maintain a safe working environment where applicable. Failure to comply may result in service delays or additional charges.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Soohright Moving & Storage shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Soohright Moving & Storage, its owners, employees, agents, and contractors from and against any claims, losses, damages, liabilities, and expenses arising out of your use of our services or violation of these terms.

9. Intellectual Property

All content, graphics, logos, text, and design elements on this website are the exclusive property of Soohright Moving & Storage and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

10. Dispute Resolution

Any disputes arising under these terms shall first be attempted to be resolved through informal negotiation. If resolution cannot be reached within 30 days, either party may pursue mediation or binding arbitration in the jurisdiction where Soohright Moving & Storage operates.

11. Governing Law

These terms are governed by the laws of the state in which Soohright Moving & Storage is located, without regard to conflict of law provisions.

12. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.

14. Contact Information

For questions regarding these Terms of Service, please contact Soohright Moving & Storage at bezborodko1201@outlook.com or by phone at +1 512-892-6243. Our office is located at 8100 Cameron Rd #D102, Austin, TX, 78754.

Refund and Cancellation Policy for Soohright Moving & Storage

Effective Date: January 1, 2025

1. Our Commitment

At Soohright Moving & Storage, we are committed to delivering high-quality moving services. If for any reason you are not satisfied with the services provided, we encourage you to contact us so we can address your concerns.

2. Service Satisfaction

If you are unhappy with the quality of a completed service, please notify us within 48 hours. We will review your concerns and, where appropriate, offer to re-perform the service at no additional charge.

3. Refund Eligibility

Refunds may be considered under the following circumstances: (a) the service was not delivered as agreed or described; (b) the appointment was canceled by Soohright Moving & Storage due to unforeseen circumstances; (c) a billing error resulted in an overcharge or duplicate payment.

4. Non-Refundable Situations

Refunds will generally not be issued in the following cases: services that have been fully performed and accepted; cancellations made with less than 24 hours notice; no-shows without prior communication; custom materials ordered specifically for your project.

5. Cancellation Schedule

Cancellations made 48 or more hours before the scheduled appointment are eligible for a full refund. Cancellations made between 24 and 48 hours in advance may receive a 50 percent refund or credit toward a future service. Cancellations made less than 24 hours before the appointment or no-shows are not eligible for a refund, although a credit may be applied at our discretion.

6. How to Request a Refund

To initiate a refund request, please contact us at bezborodko1201@outlook.com or call +1 512-892-6243. Provide your full name, the date of service, and a description of the issue. Our team will review your request and respond within 3 to 5 business days.

7. Processing Time

Approved refunds will be issued to the original method of payment. Credit card and debit card refunds typically appear on your statement within 5 to 10 business days, depending on your financial institution.

8. Partial Refunds

In some cases, a partial refund may be offered when a portion of the service was completed satisfactorily. The refund amount will be calculated based on the proportion of work completed and materials used.

9. Disputes

If you believe your refund request was unfairly declined, you may request a secondary review by contacting our management team at bezborodko1201@outlook.com. We strive to resolve all disputes promptly and fairly.

10. Contact Us

For questions about our refund or cancellation policy, please reach out to Soohright Moving & Storage at bezborodko1201@outlook.com or call +1 512-892-6243. Visit us at 8100 Cameron Rd #D102, Austin, TX, 78754.